The IT Support Manager role at Western World Insurance Company focuses on ensuring the operational health and performance of business applications, with an emphasis on rapid issue resolution and collaboration with development teams. The ideal candidate must have a strong background in AI and machine learning, incident management, and scripting, with a commitment to continuous improvement and user satisfaction
Job Summary
The IT Support Manager is a critical role responsible for ensuring the operational health, high availability, and performance of business applications.
This position leverages AI and machine learning to analyze logs, predict issues proactively, and automate repetitive tasks to reduce human error.
Candidates must have hands-on experience with production systems, incident response plans, and leading blameless post-mortems for continuous improvement.
Matching Summary
Match Score: 85
The IT Support Manager role at Western World Insurance Company focuses on ensuring the operational health and performance of business applications, with an emphasis on rapid issue resolution and collaboration with development teams. The ideal candidate must have a strong background in AI and machine learning, incident management, and scripting, with a commitment to continuous improvement and user satisfaction.
Skills & Requirements
Must-have
AI and machine learning concepts understanding
Python and Bash scripting proficiency
Terraform and Ansible IaC experience
GPT and Claude LLM framework experience
Production system troubleshooting and on-call
Service Level Objectives (SLO) management
Blameless post-mortem facilitation
Nice-to-have
Strong engineering-minded problem solving
Proactive learning of new technologies
Cross-functional team collaboration skills
Excellent bilingual communication abilities
Experience with intelligent chatbot design
Key Requirements
Bachelor's degree in related field
3+ years relevant IT experience
5+ years team lead or project management experience