Manager, It Operations

Conduent Business Services

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On-site
7+ years in production support management
Understanding of us healthcare payer provider pbm
Experience with iwa uc4 app dynamics monitoring tools
Conduent Business Services is seeking a Manager of IT Operations to oversee a team focused on monitoring applications within the US Healthcare sector. The ideal candidate will have significant experience in production support, strong communication skills, and a good understanding of healthcare systems, with a commitment to ensuring compliance with HIPAA standards

Job Summary

  • This role involves managing a larger group that monitors US Healthcare Payer, Provider, and PBM applications to ensure smooth transaction processing.
  • The position requires strict adherence to HIPAA standards and SLA compliance while performing first-line support and escalation duties.
  • Candidates must be available for flexible 24/7/365 shifts distributed equitably across three teams with holiday work requirements.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Manager of IT Operations to oversee a team focused on monitoring applications within the US Healthcare sector. The ideal candidate will have significant experience in production support, strong communication skills, and a good understanding of healthcare systems, with a commitment to ensuring compliance with HIPAA standards.

Skills & Requirements

Must-have

  • 7+ years in Production support management
  • Understanding of US Healthcare Payer Provider PBM
  • Experience with IWA UC4 App Dynamics monitoring tools
  • Service Now ticketing and incident management proficiency
  • Knowledge of HIPAA and PHI compliance standards
  • Availability for 24/7/365 shift work including holidays

Nice-to-have

  • Strong written and verbal communication skills
  • ITIL certification or basic experience
  • Ability to multi-task technical and reporting tasks
  • Positive attitude towards assignments
  • Calm approach to handling production issues

Key Requirements

  • Formal graduate degree required
  • 7+ years managing production support activities
  • Basic ITIL experience with certification preferred
  • US citizenship or work authorization not explicitly specified

Work Rights

Not specified

Tailored Resume

Cover Letter