This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues
Job Summary
This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues.
You will help the Operations team achieve roadmap objectives and provide strategic insights on industry best practices and you will drive the implementations to resolution.
The vacancies will be fully remote based out of either the Spain, Portugal or the Netherlands.
Matching Summary
This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues.
Skills & Requirements
Must-have
Service Delivery/Management background
Monitor and Manage KPI/SLA
Incident & Escalation Management
Third party provider management
Service management tools (Jira)
Nice-to-have
Curious and passionate mindset
Respectful and empowering culture
Bias for action and ownership
Familiarity with automation tools
Key Requirements
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Experience in service delivery, IT operations, or client services