Customer Success Team Lead

HITACHI ENERGY USA INC

Alamo, Tennessee, United States of America
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Customer success team leadership
Order management and fulfillment
Transformer components knowledge
** Hitachi Energy is seeking a Customer Success Team Lead to oversee post-order operations and ensure a high level of customer satisfaction in Alamo, Tennessee. The role requires strong leadership, operational excellence, and collaboration across teams to enhance order management and customer experience. **

Job Summary

  • Lead a dedicated team in managing order acceptance through shipment and after-market support for utilities and OEMs.
  • Drive the 'clean order' initiative to improve accuracy and reduce processing time while collaborating with engineering on drawing management.
  • Serve as the voice of the customer by implementing checkpoints in the sales cycle to ensure production readiness and satisfaction.

Matching Summary

Match Score: 75

** Hitachi Energy is seeking a Customer Success Team Lead to oversee post-order operations and ensure a high level of customer satisfaction in Alamo, Tennessee. The role requires strong leadership, operational excellence, and collaboration across teams to enhance order management and customer experience. **

Skills & Requirements

Must-have

  • Customer Success Team Leadership
  • Order Management and Fulfillment
  • Transformer Components Knowledge
  • ERP Systems Proficiency
  • Continuous Improvement Methodologies

Nice-to-have

  • Strong internal partnership building
  • Fast-paced environment adaptability
  • Commitment to sustainability goals

Key Requirements

  • Bachelor's degree or equivalent experience
  • Proven experience in operations leadership
  • Experience with ERP systems

Work Rights

Not specified

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