Customer Care Representative

Brookfield Residential

Roseville, US
Base: $75,000 - $85,000; bonus/equity: annual bonu...
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Minimum 2 years customer care experience
Residential construction experience preferred
Proficiency in ms office and mobile devices
** Brookfield Residential is seeking a Customer Care Representative based in Roseville, US, to manage customer service requests and ensure high levels of customer satisfaction. The role involves diagnosing and addressing warranty service requests while collaborating with various teams to provide an exceptional experience for homeowners. **

Job Summary

  • The Customer Care Representative is responsible for the day-to-day management and operation of their community, including diagnosing and scheduling warranty service requests.
  • Employees receive competitive compensation ranging from $75,000 to $85,000 annually with a potential 10% annual bonus and excellent benefits starting day one.
  • The role requires interacting with construction and sales personnel while maintaining a positive relationship with homeowners throughout the warranty period.

Matching Summary

Match Score: 75

** Brookfield Residential is seeking a Customer Care Representative based in Roseville, US, to manage customer service requests and ensure high levels of customer satisfaction. The role involves diagnosing and addressing warranty service requests while collaborating with various teams to provide an exceptional experience for homeowners. **

Salary

Base: $75,000 - $85,000; Bonus/Equity: Annual bonus potential 10%; Benefits: Medical, dental, vision, 401(k) matching, paid parental leave

Skills & Requirements

Must-have

  • Minimum 2 years customer care experience
  • Residential construction experience preferred
  • Proficiency in MS Office and mobile devices
  • Ability to lift 50 pounds and climb stairs
  • Must have personal vehicle for daily travel

Nice-to-have

  • Strong negotiation and problem-solving skills
  • Knowledge of Conasys Homeowner Central Portal
  • Familiarity with OnLocation Warranty software
  • Experience with BuildPro program
  • Positive outlook and high energy level

Key Requirements

  • Minimum 2 years' experience in Customer Care
  • Residential Construction experience preferred
  • Valid driver's license and reliable vehicle required

Work Rights

Not specified

Tailored Resume

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