Community Support Specialist, Weekend (london, United Kingdom)

Figma Inc

London, United Kingdom
On-site
2+ years support experience in technical saas
Strong written communication skills
Experience with community forum moderation
Figma is seeking a Community Support Specialist to serve as the voice of the company across public platforms and touch-points

Job Summary

  • Figma is seeking a Community Support Specialist to serve as the voice of the company across public platforms and touch-points.
  • The role involves monitoring community forums and social media, providing technical support, and moderating discussions to ensure a safe space.
  • Candidates must be technically inclined and comfortable working in a startup-like environment where they wear many hats.

Matching Summary

Figma is seeking a Community Support Specialist to serve as the voice of the company across public platforms and touch-points.

Skills & Requirements

Must-have

  • 2+ years support experience in technical SaaS
  • Strong written communication skills
  • Experience with community forum moderation
  • Ability to handle escalations on social platforms
  • Technical capability to explain complex concepts

Nice-to-have

  • Bias toward action and responsiveness
  • High attention to detail while prioritizing tasks
  • Adaptability in fast-evolving startup environments
  • Interest in design tools and community building
  • Experience creating support content like FAQs

Key Requirements

  • 2+ years experience in support or community for technical SaaS
  • Good technical capability
  • Outstanding written communication skills

Work Rights

Not specified

Tailored Resume

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