The role involves leading the strategic transformation of a traditional customer service model to an advanced cloud-based, AI-enabled omnichannel service model using Salesforce CRM
Job Summary
The role involves leading the strategic transformation of a traditional customer service model to an advanced cloud-based, AI-enabled omnichannel service model using Salesforce CRM.
Candidates will define end-to-end solution designs ensuring scalability, security, and alignment with OOTB first and API-led architecture principles.
The company offers competitive compensation, flexible work arrangements, and a dedicated staff development budget as part of their commitment to employee growth.
Matching Summary
Match Score: 85
The role involves leading the strategic transformation of a traditional customer service model to an advanced cloud-based, AI-enabled omnichannel service model using Salesforce CRM.
Salary
Market competitive salary; Variable performance bonus aligned to skills and impact; Outpatient medical, specialist medical coverage, life and health insurance, flexi benefits
Skills & Requirements
Must-have
8-10 years solution architecture experience
Enterprise Salesforce CRM platform expertise
API-led design and integration patterns
Declarative vs customisation trade-off assessment
Technical governance and documentation
Nice-to-have
Public sector or regulated environment experience
Salesforce architecture certification
Strong stakeholder communication skills
Experience with GenAI and case triage
Omnichannel integration background
Key Requirements
8–10 years relevant experience in solution architecture
Deep understanding of Salesforce platform design
Salesforce architecture experience or certification preferred
Experience in public sector or regulated environments