Fnol Cabin Agent

American International Group, Inc. (AIG)

Mexico City, Mexico
1 year customer support experience
Basic knowledge of insurance claims
Flexibility for shift rotation
The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents and requires assistance

Job Summary

  • The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents and requires assistance.
  • This role is part of the Mexico Contact Center team operating on a 24/7 schedule to assist customers during claims or emergencies.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents and requires assistance.

Skills & Requirements

Must-have

  • 1 year customer support experience
  • Basic knowledge of insurance claims
  • Flexibility for shift rotation
  • Microsoft Excel high proficiency
  • Ability to work under pressure

Nice-to-have

  • High empathy and listening skills
  • Problem-solving and quick thinking
  • Efficient teamwork capacity
  • Proactive attitude
  • Willingness to learn

Key Requirements

  • 1 year in customer support
  • Basic knowledge of insurance processes
  • Flexibility for shift rotation
  • High proficiency in Microsoft Excel

Work Rights

Not specified

Tailored Resume

Cover Letter