Customer Support Representative- Edgepro

Henry Schein

Remote
Base: $45,282 to $62,263; bonus/equity: not specif...
Edgepro product knowledge
Diagnose and troubleshoot application issues
Resolve client application questions
This position is responsible for to provide in depth EdgePro product knowledge to our clients by diagnosing, troubleshooting, resolving application questions, and providing education on EdgePro functions and features

Job Summary

  • This position is responsible for to provide in depth EdgePro product knowledge to our clients by diagnosing, troubleshooting, resolving application questions, and providing education on EdgePro functions and features.
  • The company provides a safe and welcoming environment where team members can balance their lives and develop their careers, valuing all people and experiences.
  • Other benefits available include Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Matching Summary

This position is responsible for to provide in depth EdgePro product knowledge to our clients by diagnosing, troubleshooting, resolving application questions, and providing education on EdgePro functions and features.

Salary

Base: $45,282 to $62,263; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Skills & Requirements

Must-have

  • EdgePro product knowledge
  • diagnose and troubleshoot application issues
  • resolve client application questions
  • document correspondence and activities
  • process customer orders/changes/returns

Nice-to-have

  • valued team member
  • safe and welcoming environment
  • develop their careers
  • different perspectives encouraged
  • quality products sold with integrity

Key Requirements

  • 4 or more years of related experience
  • High School education, vocational training and/or on-the-job training
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter