Manager/Senior Manager, Customer Experience & Service Planning

TRIPARTITE ALLIANCE LIMITED

Singapore, Singapore
**
Data analytics proficiency in excel and tableau
Strategic service planning capabilities
Customer journey mapping and optimization
** Tripartite Alliance Limited is seeking a Manager/Senior Manager for its Customer Experience & Service Planning Team in Singapore. The role focuses on enhancing customer service through data analysis, strategic planning, and stakeholder engagement. **

Job Summary

  • This role supports the Tripartite Alliance for Dispute Management (TADM) and TAFEP to enhance customer experience through comprehensive data analysis.
  • You will develop strategic service plans by benchmarking current delivery channels against industry best practices to identify improvement opportunities.
  • The position requires overseeing end-to-end customer journeys and service standards to ensure consistent, efficient, and quality service experiences.

Matching Summary

Match Score: 75

** Tripartite Alliance Limited is seeking a Manager/Senior Manager for its Customer Experience & Service Planning Team in Singapore. The role focuses on enhancing customer service through data analysis, strategic planning, and stakeholder engagement. **

Skills & Requirements

Must-have

  • Data analytics proficiency in Excel and Tableau
  • Strategic service planning capabilities
  • Customer journey mapping and optimization
  • KPI dashboard development and monitoring
  • Stakeholder engagement and collaboration

Nice-to-have

  • Experience in employment dispute resolution
  • Knowledge of public sector operations
  • Strong problem-solving abilities
  • Ability to work independently and as a team

Key Requirements

  • Tertiary education in Business or Data Analytics
  • 2-3 years of experience in data analytics or service planning
  • Government or public service experience preferred

Work Rights

Not specified

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