Santander Consumer Bank S.p.A is seeking a Digital Host (Anfitrion Digital) in Mexicali, Mexico, to enhance customer interactions and promote digital banking services. The role involves managing customer flow, providing personalized service, and ensuring clients are familiar with various digital channels
Job Summary
As the first face of our Institution, project an impeccable image and correct use of body language, using empathetic and expressive vocabulary, generating cordial treatment that invites our clients and non-clients to transact in the self-service area.
Promote the use of alternative channels (supermóvil, Santander web, Superlinea, ATMs, multicajeros, and correspondents) at all times, transmitting information effectively and attractively, achieving their familiarity and involvement with new self-service alternatives.
Ensure that customers have the necessary credentials to operate on the service channels and advise them on the process of updating notification methods to perform their operations from digital channels, generating a better customer experience and reducing waiting times in the branch.
Matching Summary
Match Score: 85
Santander Consumer Bank S.p.A is seeking a Digital Host (Anfitrion Digital) in Mexicali, Mexico, to enhance customer interactions and promote digital banking services. The role involves managing customer flow, providing personalized service, and ensuring clients are familiar with various digital channels.
Skills & Requirements
Must-have
Impeccable image and body language
Empathetic and expressive vocabulary
Manage customer flow
Promote alternative digital channels
Provide personalized customer service
Advise on self-service zones
Support digital channel affiliation
Ensure customer digital readiness
Promote programs like paperless and direct debit
Derive self-service operations to alternative channels
Handle customer information confidentially
Ensure functionality of multichanel area equipment
Communicate effectively between operational and commercial areas
Be trained in digital tools and products
Nice-to-have
High domain and knowledge in customer needs
Effective listening and close communication
Key Requirements
Experience in customer service
Knowledge of digital banking channels
Familiarity with banking products and services
Ability to promote and advise on digital solutions