Disputes Workforce Generalist Ii

Velera

Base: $25.96 - $33.08; bonus/equity: not specified...
Not specified (assumed office-based unless stated otherwise).
Five years workforce management experience
Disputes environment experience required
Wfm forecasting and scheduling software
Velera is seeking a Disputes Workforce Generalist II to enhance workforce planning and analysis within their financial services environment. The ideal candidate should have significant experience in workforce management, particularly in a disputes setting, and possess strong analytical skills

Job Summary

  • The role is responsible for forecasting, modeling, and performance projections to ensure the company has the right people in the right roles at the right time.
  • Velera serves more than 4,000 financial institutions throughout North America as a premier payments credit union service organization.
  • Employees receive competitive wages ranging from $25.96 to $33.08 along with comprehensive benefits including medical, dental, vision, and 401k matching.

Matching Summary

Match Score: 85

Velera is seeking a Disputes Workforce Generalist II to enhance workforce planning and analysis within their financial services environment. The ideal candidate should have significant experience in workforce management, particularly in a disputes setting, and possess strong analytical skills.

Salary

Base: $25.96 - $33.08; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k match, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • Five years workforce management experience
  • Disputes environment experience required
  • WFM forecasting and scheduling software
  • Contact forecasting and staffing requirements
  • Shift bids and PTO reconciliation

Nice-to-have

  • NICE WFM software experience preferred
  • Disputes processing systems knowledge
  • Power BI and Qlik proficiency desired
  • Card processing procedures knowledge
  • Financial industry background preferred

Key Requirements

  • Bachelor's Degree in related field
  • Minimum five years workforce management experience
  • Minimum two years forecasting experience preferred
  • Disputes operations technology experience desired

Work Rights

Not specified

Tailored Resume

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