Mulberry Group PLC is seeking a Senior IT Support Analyst for a fixed-term, 9-month position in Chilcompton, Somerset. The role focuses on providing high-level IT support to retail stores and head office users in a luxury retail environment, with an emphasis on customer service and operational efficiency
Job Summary
This is a critical fixed-term role ensuring stability and reliability of IT services across global retail stores and head office operations.
The successful candidate will act as an escalation point for complex technical issues while leading root cause analysis and diagnostics.
Candidates must embody Mulberry's values of honesty, dynamism, and community spirit within a certified B Corp organization.
Matching Summary
Match Score: 85
Mulberry Group PLC is seeking a Senior IT Support Analyst for a fixed-term, 9-month position in Chilcompton, Somerset. The role focuses on providing high-level IT support to retail stores and head office users in a luxury retail environment, with an emphasis on customer service and operational efficiency.
Skills & Requirements
Must-have
2nd / 3rd line support experience
POS systems and retail applications
Windows and macOS environment support
Incident and problem management
Active Directory or Entra ID administration
Nice-to-have
Experience with Prima ERP or Retail J
Mentoring junior IT staff
Knowledge of Salesforce Service Cloud
Familiarity with ITIL frameworks
Background in luxury fashion retail
Key Requirements
Proven senior IT support experience in retail or consumer facing environments
Strong troubleshooting skills for business critical applications
Ability to work under pressure during trading critical incidents