Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale
Job Summary
Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes.
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.
Matching Summary
Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
Salary
Base: competitive basic salary; Bonus/Equity: annual performance bonus, opportunities to acquire equity; Benefits: wide range of health and wellbeing benefits
Skills & Requirements
Must-have
CCaaS/AI design and build
Customer experience platforms
Contact platforms at scale
CCaaS and AI innovation
Customer journey transformation
Cloud-based customer platforms
Nice-to-have
Thought leadership and innovation
Human-centred design
Practice growth and strategic direction
Collaboration across global network
Key Requirements
Hands-on CCaaS platform expertise
CCaaS and AI integration solutioning
Enterprise platforms and architectures understanding
Relevant CCaaS/Cloud certifications
Extensive CCaaS and AI service technology experience