URGENT HIRING- Level 2 Production support

ITCAN PTE. LIMITED

Singapore, Singapore
**
Level 2 production support experience
Banking application troubleshooting
Incident ticket management and resolution
** ITCAN PTE. LIMITED is seeking a Level 2 Production Support professional to monitor and resolve issues with banking applications and systems in Singapore. The role involves troubleshooting, system performance monitoring, and collaboration with development teams to ensure operational excellence. **

Job Summary

  • The role involves providing Level 2 support for banking applications and systems, including troubleshooting technical issues.
  • Candidates are expected to monitor system performance, detect anomalies, and ensure high availability of services.
  • The position requires handling incident tickets and escalations while ensuring timely resolution in accordance with SLAs.

Matching Summary

Match Score: 75

** ITCAN PTE. LIMITED is seeking a Level 2 Production Support professional to monitor and resolve issues with banking applications and systems in Singapore. The role involves troubleshooting, system performance monitoring, and collaboration with development teams to ensure operational excellence. **

Skills & Requirements

Must-have

  • Level 2 production support experience
  • Banking application troubleshooting
  • Incident ticket management and resolution
  • System performance monitoring
  • Root cause analysis capabilities

Nice-to-have

  • Collaboration with development teams
  • Documentation of best practices
  • Seamless escalation process handling

Key Requirements

  • Experience with L2 support processes
  • Knowledge of banking systems
  • Ability to perform root cause analysis

Work Rights

Not specified

Tailored Resume

Cover Letter