Customer Support Lead

JLG Industries

Base: $73,200.00 - $117,800.00; bonus/equity: not ...
International order management
Export shipment compliance
Technical support and customer service
Deliver "best in-class" service to our diverse customer base by promptly providing accurate responses to inquiries while maintaining a friendly, respectful and professional demeanor with a strong customer focus

Job Summary

  • Deliver "best in-class" service to our diverse customer base by promptly providing accurate responses to inquiries while maintaining a friendly, respectful and professional demeanor with a strong customer focus.
  • Own and lead the end-to-end International Order Management process, ensuring accuracy and timely execution.
  • Lead training efforts for onboarding new Team Members and the continued education of existing team members.

Matching Summary

Deliver "best in-class" service to our diverse customer base by promptly providing accurate responses to inquiries while maintaining a friendly, respectful and professional demeanor with a strong customer focus.

Salary

Base: $73,200.00 - $117,800.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • International Order Management
  • Export shipment compliance
  • Technical support and customer service
  • Resolve and defuse customer concerns
  • Parts sales and upselling
  • Lead team with minimal guidance

Nice-to-have

  • Exceptional communication skills
  • Friendly, respectful, and professional demeanor
  • Enthusiastic and personable
  • Adapt and thrive in dynamic environment
  • Go-to person by colleagues

Key Requirements

  • 6+ years relevant experience or 12+ years equivalent education/experience
  • Bachelor's degree in business, communication, marketing, or related field
  • Advanced proficiency in reading engineering drawings
  • Advanced proficiency in reading hydraulic and electrical schematics
  • Advanced ERP systems experience (XA)
  • Proficiency in Microsoft Office applications

Work Rights

U.S. Persons may be required for certain positions

Tailored Resume

Cover Letter