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Probe Group is seeking a Digital Advisor for their Eastwood, Philippines location, focused on providing exceptional customer service through digital communication channels. The role emphasizes problem-solving, customer satisfaction, and adherence to performance standards, with a requirement for at least six months of chat experience. Candidates must be willing to work onsite with no work-from-home options.
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Job Summary
Probe Group is powered by passion, driven by curiosity, and enriched by a purpose to do it better, working with innovative minds across the Pacific, Asia, and North America.
Responsibilities include providing accurate and timely responses via email and live chat, performing record searches, managing customer complaints, and ensuring high customer satisfaction.
The role requires at least a high school education, above-average English communication skills, 6 months of chat experience, and solid customer service experience, preferably in a healthcare account.
Matching Summary
Match Score: 75
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Probe Group is seeking a Digital Advisor for their Eastwood, Philippines location, focused on providing exceptional customer service through digital communication channels. The role emphasizes problem-solving, customer satisfaction, and adherence to performance standards, with a requirement for at least six months of chat experience. Candidates must be willing to work onsite with no work-from-home options.
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