Customer Cares Representative

Centennial Hyundai

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Strong attention to detail
Centennial Hyundai is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealerships. The role requires strong communication and organizational skills, with a focus on resolving customer concerns and supporting continuous improvement initiatives

Job Summary

  • This role serves as the key bridge between customers and dealerships to resolve concerns efficiently and professionally.
  • The position requires tracking and documenting customer concerns using Salesforce to identify patterns for continuous improvement.
  • Candidates will benefit from a comprehensive package including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

Centennial Hyundai is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealerships. The role requires strong communication and organizational skills, with a focus on resolving customer concerns and supporting continuous improvement initiatives.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Strong attention to detail
  • Excellent written and verbal communication
  • Active listening and de-escalation skills

Nice-to-have

  • Critical thinking with solution-oriented mindset
  • Ability to manage multiple priorities
  • Experience with legal counsel collaboration
  • Commitment to timely follow-through

Key Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter