Customer Support Associate, Bilingual - Vietnamese (starlink)

SpaceX

Redmond, WA, United States
Base: $24.00-$29.00ph depending on level; equity: ...
On-site
Fluent in english and vietnamese
1+ years front-line customer support experience
High school diploma or equivalency certificate
SpaceX is seeking a bilingual Customer Support Associate to serve as the face of Starlink and ensure an exceptional customer experience

Job Summary

  • SpaceX is seeking a bilingual Customer Support Associate to serve as the face of Starlink and ensure an exceptional customer experience.
  • The role involves triaging and resolving customer issues across multiple channels while collaborating with internal teams to improve troubleshooting workflows.
  • Employees are eligible for comprehensive benefits including medical coverage, stock options, paid parental leave, and up to 3 weeks of paid vacation.

Matching Summary

SpaceX is seeking a bilingual Customer Support Associate to serve as the face of Starlink and ensure an exceptional customer experience.

Salary

Base: $24.00-$29.00/hour depending on level; Equity: Eligible for stock options and long-term incentives; Benefits: Comprehensive medical, vision, dental, 401(k), paid leave

Skills & Requirements

Must-have

  • Fluent in English and Vietnamese
  • 1+ years front-line customer support experience
  • High school diploma or equivalency certificate

Nice-to-have

  • Experience with networking and hardware troubleshooting
  • Start-up or high-growth environment experience
  • Strong problem-solving and sleuthing skills
  • Willingness to work weekend and night shifts

Key Requirements

  • Must be US citizen, permanent resident, refugee, or asylee per ITAR regulations
  • Relocation required if not local to Redmond, WA area
  • Availability for scheduled shifts including holidays and overtime

Work Rights

Must have US citizenship, lawful permanent residence, refugee status, or asylee status

Tailored Resume

Cover Letter