Customer Service Coordinator- Adc- Rungis H/f

jobs.abbott

Rungis, France
Not specified; not specified; not specified
Hybrid
Operational management of customer service teams
Kpi monitoring and performance reporting
Process improvement and quality compliance
The Customer Service Coordinator role at Abbott in Rungis, France, focuses on operational management of customer service, marketing initiatives, and competitive monitoring. Candidates should have a background in customer relations or marketing, with at least four years of experience in B2B and B2C call center management, and be prepared for frequent travel

Job Summary

  • The role involves operational leadership of the customer service department, ensuring all activities comply with quality system requirements.
  • Responsibilities include monitoring quantitative and qualitative KPIs, conducting side-by-side coaching, and managing client complaints within regulatory deadlines.
  • The position requires coordinating marketing initiatives with product managers to enhance the customer experience during product launches and campaigns.

Matching Summary

Match Score: 85

The Customer Service Coordinator role at Abbott in Rungis, France, focuses on operational management of customer service, marketing initiatives, and competitive monitoring. Candidates should have a background in customer relations or marketing, with at least four years of experience in B2B and B2C call center management, and be prepared for frequent travel.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Operational management of customer service teams
  • KPI monitoring and performance reporting
  • Process improvement and quality compliance
  • Client complaint handling and escalation
  • Marketing coordination for customer experience
  • Competitive intelligence and market audits

Nice-to-have

  • Experience in healthcare sector preferred
  • Strong relationship building skills
  • Ability to work flexibly under pressure
  • Coaching and training team members
  • Fluency in English required

Key Requirements

  • Minimum Bac + 2 education degree
  • 4+ years experience in call center management
  • B2B and B2C customer service background
  • CRM tool proficiency
  • French and English language fluency

Work Rights

Not specified

Tailored Resume

Cover Letter