Windows Platform Support (l1)

Interactive Brokers

Zug, Switzerland
On-site
Strong knowledge of microsoft windows desktop operating systems
Proficiency in tcp/ip protocol stack and wi-fi
Experience with active directory environments
This role provides first-level response for IT-related issues concerning the Microsoft Windows platform within a global financial services company

Job Summary

  • This role provides first-level response for IT-related issues concerning the Microsoft Windows platform within a global financial services company.
  • The position requires strong diagnostic skills to resolve problems involving desktops, laptops, virtual machines, and various peripherals.
  • Candidates must demonstrate dependability and the ability to operate effectively in a fast-paced business environment with a strong sense of urgency.

Matching Summary

This role provides first-level response for IT-related issues concerning the Microsoft Windows platform within a global financial services company.

Skills & Requirements

Must-have

  • Strong knowledge of Microsoft Windows desktop operating systems
  • Proficiency in TCP/IP protocol stack and Wi-Fi
  • Experience with Active Directory environments
  • Ability to troubleshoot hardware and software issues
  • Working knowledge of PowerShell or Python scripting

Nice-to-have

  • Patience when supporting less technically savvy users
  • Strong organizational and prioritization abilities
  • Willingness to go above and beyond in resolving issues
  • Team-oriented commitment to knowledge sharing
  • Ability to explain technical concepts to non-technical stakeholders

Key Requirements

  • Minimum of 2+ years of technical support experience
  • Bachelor's degree in Computer Science or IT apprenticeship
  • A+, Network+, Microsoft, or VMware certifications (plus)

Work Rights

Not specified

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