Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
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Itil best practices governance
Incident change problem management oversight
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager for IT Service Management who will govern the ITSM practice aligned with ITIL best practices and ensure effective incident, change, and problem management. The ideal candidate should have over 10 years of experience in ITSM or IT Governance, strong knowledge of ITIL practices, and experience with SOX compliance. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance across the organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management who will govern the ITSM practice aligned with ITIL best practices and ensure effective incident, change, and problem management. The ideal candidate should have over 10 years of experience in ITSM or IT Governance, strong knowledge of ITIL practices, and experience with SOX compliance. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • ITIL best practices governance
  • Incident Change Problem Management oversight
  • SOX ITGC audit readiness leadership
  • CMDB data and knowledge governance
  • Enterprise change control board management

Nice-to-have

  • Executive communication and facilitation skills
  • Balance control with agility mindset
  • Large-scale IT modernization experience
  • Mentoring ITSM leaders and practitioners
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of IT Service Management experience
  • Strong working knowledge of ITIL v3 or v4
  • Demonstrated experience with SOX ITGCs or regulated controls
  • Experience leading metric-driven governance models

Work Rights

Not specified

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