Technical Support Engineer Ii - Identity Protection
CrowdStrike
Bangalore, India
Market leader in compensation + equity awards; com...
Hybrid
3-8 years product technical support experience
Identity technologies iam saml oauth sso mfa
Windows linux mac os troubleshooting
The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution
Job Summary
The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
Candidates must demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging relevant stakeholders to ensure satisfaction.
Benefits include market leader compensation, comprehensive wellness programs, competitive vacation, and professional development opportunities for all employees.
Matching Summary
The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
Salary
Market leader in compensation and equity awards; Competitive vacation and holidays; Paid parental and adoption leaves
Skills & Requirements
Must-have
3-8 years product technical support experience
Identity technologies IAM SAML OAuth SSO MFA
Windows Linux Mac OS troubleshooting
Active Directory LDAP PKI knowledge
Python PowerShell Shell scripting proficiency
SQL database query language skills
REST API integration and debugging
Nice-to-have
Fanatical commitment to customers
Relentless focus on innovation
Continuous learning mindset
Mentoring and training capabilities
Knowledge of MITRE ATT&CK framework
Cloud platform deployment experience
Container administration expertise
Key Requirements
Bachelor's degree in Computer Science or related field
3-8 years experience in global enterprise technical support
Security certifications or product specific certification preferred
Experience with version control systems like Git
Understanding of security best practices and compliance