Payments Production Support Lead (director)

Citi Handlowy

Not specified
15+ years relevant experience
Apps support role with payments domain knowledge
Manager of managers in distributed environment
Citi Handlowy is seeking a Director for Global Shared Services & Client Experience Payments Support Lead to oversee the strategic management of a portfolio of applications related to Treasury and Trade Services payments. The ideal candidate will have extensive experience in application support within the payments domain, particularly for institutional clients, and will be responsible for leading multiple teams while fostering relationships with senior stakeholders

Job Summary

  • The successful candidate will provide essential senior leadership and strategic oversight to the support organisation while spearheading the aggressive global rollout of key shared service platforms.
  • This role is instrumental in strategically managing a portfolio of 25 applications responsible for the Treasury and Trade Services payments business serving clients across 93 countries.
  • The position demands leadership parity with global payments peer portfolios, requiring exceptional relationship management to deliver production outcomes within a complex stakeholder network.

Matching Summary

Match Score: 85

Citi Handlowy is seeking a Director for Global Shared Services & Client Experience Payments Support Lead to oversee the strategic management of a portfolio of applications related to Treasury and Trade Services payments. The ideal candidate will have extensive experience in application support within the payments domain, particularly for institutional clients, and will be responsible for leading multiple teams while fostering relationships with senior stakeholders.

Skills & Requirements

Must-have

  • 15+ years relevant experience
  • Apps Support role with payments domain knowledge
  • Manager of managers in distributed environment
  • Strategic planning for shared services platform
  • Disaster recovery plan ownership

Nice-to-have

  • Experience in Transactional Services division
  • Knowledge of emerging and cross-border payments
  • Strong stakeholder management skills
  • Process driven approach with industry best practices
  • Proactive and energetic leadership style

Key Requirements

  • Bachelor's degree required, Master's preferred
  • 15+ years of relevant experience
  • Advanced level experience in Apps Support
  • Extensive experience in payments domain for institutional clients
  • Functional and people management experience

Work Rights

Not specified

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