The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness
Job Summary
The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.
The role combines service delivery, operational readiness, data‑driven decision support, and customer consultation to ensure that new services are delivered efficiently, securely, and in alignment with PwC standards.
Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.
Matching Summary
The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.
Skills & Requirements
Must-have
IT infrastructure and cloud services
operational readiness for new cloud services
Service Level Objective (SLO) documents
PwC Technology ITSM processes
Agile, open-minded, innovative ideas
Nice-to-have
proactive approach to problem-solving
demonstrating influence outside direct team
remote, geographically dispersed environment
self-management and independent task management
Key Requirements
Bachelor's degree in Information Technology
7 years in IT and 3 years in IT Service Management
Knowledge of cloud fundamentals
SAFe or Agile framework
Experience in multiple ITIL processes
Establishing KPIs and driving continual service improvements