Medtech Clinical Phone Support Specialist

IQVIA

Multiple Locations
Base: $20-$30 hourly; bonus/equity: certain roles ...
Fully remote
Medical technologist background
Clinical lab technician background
Provide phone support
Qualified Medical Technologists/Lab Technicians will provide phone support during non-business hours, weekends, and holidays to patients/healthcare personnel on medical device products

Job Summary

  • Qualified Medical Technologists/Lab Technicians will provide phone support during non-business hours, weekends, and holidays to patients/healthcare personnel on medical device products.
  • This role allows utilization of experience without direct patient care, offering exposure to the medical device industry with potential for long-term career growth.
  • Benefits include employee growth opportunities, development of leadership skills, interaction with healthcare peers without patient care, and access to cutting-edge medical device technology.

Matching Summary

Qualified Medical Technologists/Lab Technicians will provide phone support during non-business hours, weekends, and holidays to patients/healthcare personnel on medical device products.

Salary

Base: $20-$30 hourly; Bonus/Equity: Certain roles eligible for annual bonus, sales incentives and/or stock; Benefits: Healthcare, retirement, paid time off, and more

Skills & Requirements

Must-have

  • Medical Technologist background
  • Clinical lab technician background
  • Provide phone support
  • Troubleshoot medical devices
  • Work non-business hours
  • Respond within 30 minutes

Nice-to-have

  • Strong leadership skills
  • Handle multiple tasks
  • Professionalism in calls
  • Cytology experience helpful
  • Virology experience helpful

Key Requirements

  • 3-5+ years of related lab experience
  • RT-PCR experience preferred
  • Med Tech / clinical lab technician background
  • Ability to handle inbound and outbound calls
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter