Technical Customer Service Specialist (fixed Term, 2 Years)

Wolters Kluwer

Yearly performance bonus based on seniority; meal ...
Fully remote
Bachelor's degree in computer science or equivalent experience
1+ years technical customer service experience
Fluency in english language
The role involves delivering high-quality technical support to customers using Consumer Compliance software solutions across phone, email, chat, and web ticketing channels

Job Summary

  • The role involves delivering high-quality technical support to customers using Consumer Compliance software solutions across phone, email, chat, and web ticketing channels.
  • Employees will troubleshoot technical issues, guide customers on product usage, and maintain accurate documentation in Salesforce CRM systems.
  • The company offers a flexible work from home culture, up to 28 days of annual leave, and various wellbeing programs including mindfulness and corporate health insurance.

Matching Summary

The role involves delivering high-quality technical support to customers using Consumer Compliance software solutions across phone, email, chat, and web ticketing channels.

Salary

Yearly performance bonus based on seniority; Meal vouchers, monthly allowance, gift vouchers twice a year; Corporate Health Insurance included

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or equivalent experience
  • 1+ years technical customer service experience
  • Fluency in English language
  • Experience with cloud platforms Azure AWS Google Cloud
  • Knowledge of ASP.NET AJAX JSON Web Services HTML CSS

Nice-to-have

  • Understanding of financial institution banking processes
  • Familiarity with XML SOAP WSDL MSLT XSD technologies
  • Ability to work independently and collaboratively in a team
  • Willingness to participate in 24x7 pager coverage rotation
  • Active approach to ongoing education on changing technologies

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 1+ years previous technical customer service experience
  • Fluency in English required
  • Working knowledge of PC and network operating systems

Work Rights

Not specified

Tailored Resume

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