Customer Service Supervisor

Universities of Wisconsin / UW-Stout

Menomonie, WI, US
Base: minimum $29,625 (0.75 fte); bonus/equity: no...
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Customer service operations management
Financial transaction processing
Student employee supervision
** The University of Wisconsin-Stout is seeking a Customer Service Supervisor to oversee customer service operations, manage financial account programs, and lead student employees. This fully remote position emphasizes strong leadership, operational efficiency, and effective communication within a university environment. **

Job Summary

  • This position directs and audits customer service operations to ensure service standards and compliance requirements are met while overseeing campus debit account and credential programs.
  • The role provides leadership, training, and performance management for student employees and develops communication strategies to support operational planning and continuous improvement.
  • Compensation includes a minimum starting salary of $29,625 for a 0.75 FTE position with participation in the Wisconsin State retirement plan and other benefits.

Matching Summary

Match Score: 75

** The University of Wisconsin-Stout is seeking a Customer Service Supervisor to oversee customer service operations, manage financial account programs, and lead student employees. This fully remote position emphasizes strong leadership, operational efficiency, and effective communication within a university environment. **

Salary

Base: Minimum $29,625 (0.75 FTE); Bonus/Equity: Not specified; Benefits: Wisconsin State retirement plan included

Skills & Requirements

Must-have

  • Customer service operations management
  • Financial transaction processing
  • Student employee supervision
  • Cash handling experience
  • Compliance and audit procedures

Nice-to-have

  • Point-of-sale system experience
  • Mobile device troubleshooting
  • Credential production knowledge
  • Microsoft Office proficiency
  • Training program development

Key Requirements

  • Minimum one year of related professional work experience
  • Knowledge of cash handling and financial transaction processing
  • Associate degree or higher preferred
  • Ability to work early morning, evening, or weekend hours

Work Rights

Not specified

Tailored Resume

Cover Letter