Program Manager, Ccaas Governance

Chime

Remote
Base: $112,000.00 - $155,000.00; bonus/equity: bon...
Remote
Ccaas platform governance
Contact center ecosystem modernization
Cross-functional partnership
Lead governance and lifecycle management for our CCaaS platform, ensuring clear standards for onboarding, integrations, support, and change management

Job Summary

  • Lead governance and lifecycle management for our CCaaS platform, ensuring clear standards for onboarding, integrations, support, and change management.
  • Partner cross-functionally across OMX, Engineering, Product, Trust & Safety, and vendors to deliver routing, telephony, and omnichannel initiatives in alignment with project milestones.
  • Full-time employees are also eligible for a bonus, competitive equity package, and benefits.

Matching Summary

Lead governance and lifecycle management for our CCaaS platform, ensuring clear standards for onboarding, integrations, support, and change management.

Salary

Base: $112,000.00 - $155,000.00; Bonus/Equity: Bonus, competitive equity package; Benefits: Competitive benefits

Skills & Requirements

Must-have

  • CCaaS platform governance
  • Contact center ecosystem modernization
  • Cross-functional partnership
  • Scalable program plans
  • Program-level controls
  • Responsible onboarding of new tools
  • AI-powered tools adoption

Nice-to-have

  • Systems mindset
  • Owner's mindset
  • Entrepreneurial culture
  • Bold and big dreaming

Key Requirements

  • 5+ years of experience
  • Hands-on CCaaS platform experience
  • Building and maintaining contact center solutions
  • Building governance frameworks
  • Translating technical solutions to business outcomes
  • Strong program management fundamentals
  • Adept at leveraging AI-powered tools

Work Rights

Not specified

Tailored Resume

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