Reservations Officer

DESTINATION SINGAPORE BEACH ROAD

Singapore
Not specified
Process reservation requests accurately
Maintain updated room availability data
Execute polite customer service interactions
Destination Singapore Beach Road is seeking a Reservations Officer responsible for managing hotel reservations, handling inquiries, and maximizing room sales. The ideal candidate will have strong customer service skills and attention to detail to ensure smooth reservation processes

Job Summary

  • The primary responsibility involves receiving, confirming, and processing all hotel reservation requests efficiently.
  • Employees must ensure accurate data entry into the system while maintaining up-to-date information on room rates and availability.
  • The role requires actively maximizing room sales by politely turning down closed dates and offering suitable alternatives or up-selling options.

Matching Summary

Match Score: 75

Destination Singapore Beach Road is seeking a Reservations Officer responsible for managing hotel reservations, handling inquiries, and maximizing room sales. The ideal candidate will have strong customer service skills and attention to detail to ensure smooth reservation processes.

Skills & Requirements

Must-have

  • Process reservation requests accurately
  • Maintain updated room availability data
  • Execute polite customer service interactions
  • Utilize hotel reservation system software
  • Identify opportunities for room up-selling

Nice-to-have

  • Familiarity with regular caller profiles
  • Strong telephone courtesy skills
  • Ability to suggest alternative booking dates
  • Proactive statistical data compilation

Key Requirements

  • Experience with reservation systems
  • Strong verbal communication skills
  • Attention to detail in data entry

Work Rights

Not specified

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