Sr. Technical Support Specialist

BDX

Durham, NC, United States
Fully remote
Technical support for pharmacy automation
Troubleshooting complex hardware and software
Operating systems knowledge (windows, linux)
The Senior Technical Support Specialist delivers advanced-level technical support and complex problem resolution for pharmacy automation solutions, ensuring operational efficiency with minimal downtime

Job Summary

  • The Senior Technical Support Specialist delivers advanced-level technical support and complex problem resolution for pharmacy automation solutions, ensuring operational efficiency with minimal downtime.
  • This role involves leading critical issue resolution, contributing to product improvements, and fostering a culture of knowledge sharing within the support organization.
  • BD is a global medical technology company that values creativity, innovation, and a supportive environment for learning and growth.

Matching Summary

The Senior Technical Support Specialist delivers advanced-level technical support and complex problem resolution for pharmacy automation solutions, ensuring operational efficiency with minimal downtime.

Skills & Requirements

Must-have

  • Technical support for pharmacy automation
  • Troubleshooting complex hardware and software
  • Operating systems knowledge (Windows, Linux)
  • Experience with remote support tools
  • Ticketing systems expertise
  • Strong customer service orientation

Nice-to-have

  • Ability to prioritize multiple tasks
  • Excellent analytical and problem-solving skills
  • Coaching and onboarding team members
  • Collaboration with cross-functional teams
  • Strong communication skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum of 5 years technical support experience
  • Experience in healthcare technology or medical devices
  • Relevant certifications (CompTIA A+, Network+, MCSE, ITIL Foundation)
  • Strong understanding of databases (SQL) and networking protocols (TCP/IP)

Work Rights

Must be fully vaccinated against COVID-19 or comply with testing requirements

Tailored Resume

Cover Letter