Exact Sciences Corporation is seeking a Customer Support Specialist III for their Tokyo office to manage operations related to their screening portfolio in Japan. The ideal candidate will have experience in customer service, fluency in Japanese, and a passion for improving healthcare outcomes
Job Summary
The role is responsible for managing the entire order lifecycle for cancer screening products from submission to report delivery in Japan.
Exact Sciences offers a purpose-driven career with an inclusive culture and robust benefits to support employees helping others.
This position requires building local infrastructure and providing training to staff, sales reps, and healthcare providers to ensure best-in-class customer experience.
Matching Summary
Match Score: 85
Exact Sciences Corporation is seeking a Customer Support Specialist III for their Tokyo office to manage operations related to their screening portfolio in Japan. The ideal candidate will have experience in customer service, fluency in Japanese, and a passion for improving healthcare outcomes.
Salary
Base: ¥5,000,000 - ¥8,300,000; Bonus: Eligible for bonus; Overtime: 30 hours/month or 10 hours midnight work included
Skills & Requirements
Must-have
Fluency in Japanese native or N1 level
3 years of customer service experience
Bachelor's degree from recognized university
Proficiency in Microsoft Office and data management