Service Desk Analyst

Harris

Remote
Incident management experience
Service fulfillment initiation
Ticket logging and categorization
The Service Center Analyst position provides the primary point of contact for customers

Job Summary

  • The Service Center Analyst position provides the primary point of contact for customers.
  • The role involves creating and updating service tickets and escalating issues as necessary.
  • This position is integral to the Service Desk & Technical Management functions.

Matching Summary

The Service Center Analyst position provides the primary point of contact for customers.

Skills & Requirements

Must-have

  • Incident Management experience
  • Service Fulfillment initiation
  • Ticket logging and categorization

Nice-to-have

  • Strong communication skills
  • Problem-solving abilities
  • Customer service orientation

Key Requirements

  • Experience in service desk operations
  • Technical support experience
  • Ability to prioritize and diagnose issues

Work Rights

Not specified

Tailored Resume

Cover Letter