Helpdesk Technician I

Onion Creek Club

Dallas, TX, US
Hybrid
Microsoft operating system experience required
Desktop software microsoft office outlook excel word
Install configure replace printers workstations phones
The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues

Job Summary

  • The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues.
  • Team members are expected to thrive on anticipating needs, forging connections, and elevating experiences for the club's team, members, and guests.
  • This is a hybrid position requiring in-office presence at least three days a week, with potential for after-hours and weekend work.

Matching Summary

The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues.

Skills & Requirements

Must-have

  • Microsoft Operating System experience required
  • Desktop software Microsoft Office Outlook Excel Word
  • Install configure replace printers workstations phones
  • Resolve service requests via ticketed submissions
  • Image deploy point of sale laptops end users

Nice-to-have

  • Proactive thought process and communication skills
  • Critical thinking and analytical troubleshooting aptitude
  • Desire to learn new technologies quickly
  • Strong organization and note taking abilities
  • Experience with ManageEngine ServiceDesk Plus Endpoint Central

Key Requirements

  • Associate degree or 2+ years relevant experience
  • Experience with Exchange and Active Directory preferred
  • Print server management experience preferred
  • Accredited technical certifications preferred

Work Rights

Must have appropriate vision; E-Verify participation required

Tailored Resume

Cover Letter