Senior Product Manager, Ai Innovations - Agent Assist

Five9

Remote, US
Base: $90,000 - $250,300 usd; bonus/equity: annual...
Remote
4+ years saas product management experience
Contact center industry background
Ai/ml product lifecycle management
This role leads the development of AI-powered, real-time assistance functionalities designed to empower contact center agents

Job Summary

  • This role leads the development of AI-powered, real-time assistance functionalities designed to empower contact center agents.
  • The ideal candidate will navigate complex data environments and optimize technical and user experience tradeoffs alongside Engineering and Data Science teams.
  • Five9 offers a comprehensive benefits package including 100% covered health insurance, mental health support, and generous paid time off.

Matching Summary

This role leads the development of AI-powered, real-time assistance functionalities designed to empower contact center agents.

Salary

Base: $90,000 - $250,300 USD; Bonus/Equity: Annual performance bonus, stock, and incentive plans included; Benefits: Health, dental, vision, 401k matching, paid parental leave

Skills & Requirements

Must-have

  • 4+ years SaaS product management experience
  • Contact center industry background
  • AI/ML product lifecycle management
  • B2B SaaS solution delivery
  • Cross-functional engineering collaboration

Nice-to-have

  • MBA degree preferred
  • Startup and enterprise adaptability
  • High autonomy and self-direction
  • Strong bias for action
  • Direct customer advocacy commitment

Key Requirements

  • Bachelor's degree in computer science or engineering
  • 4+ years professional experience in SaaS product management
  • Proven track record delivering B2B SaaS solutions
  • Deep understanding of ML-driven product development lifecycle

Work Rights

Not specified

Tailored Resume

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