Customer Service Lead

271

Not specified
Minimum 2 years customer service experience
Proven leadership and team motivation skills
Excellent computer and typing skills
TransPerfect is seeking a Customer Service Lead to supervise and support Customer Service Representatives, ensuring high-quality customer service and effective issue resolution. The ideal candidate will have leadership experience and strong communication skills, with a focus on team development and customer satisfaction

Job Summary

  • The Customer Service Lead assists in supervising Customer Service Representatives during and in the absence of the Supervisor.
  • The role involves performing hands-on duties including billing inquiries, complaint resolution, and routing calls to appropriate departments.
  • TransPerfect emphasizes that its greatest asset is its people, ensuring everyone knows they are valued.

Matching Summary

Match Score: 85

TransPerfect is seeking a Customer Service Lead to supervise and support Customer Service Representatives, ensuring high-quality customer service and effective issue resolution. The ideal candidate will have leadership experience and strong communication skills, with a focus on team development and customer satisfaction.

Skills & Requirements

Must-have

  • Minimum 2 years customer service experience
  • Proven leadership and team motivation skills
  • Excellent computer and typing skills

Nice-to-have

  • Bachelor's degree preferred
  • Ability to work rotating schedules
  • Experience with performance evaluations

Key Requirements

  • High School Graduate or Bachelor's degree
  • Minimum 2 years customer service experience
  • Proven leadership experience required

Work Rights

Not specified

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