Fnol Cabin Agent

AIG SEGUROS MEXICO S.A. DE C.V.

Mexico City, Mexico
Fnol claims processing
Policy validation and collection
Customer support for claims
The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance

Job Summary

  • The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance.
  • The position is part of the Mexico Contact Center team, responsible for assisting our customers during a claim or who need assistance with a 24/7 service schedule.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance.

Skills & Requirements

Must-have

  • FNOL claims processing
  • policy validation and collection
  • customer support for claims
  • immediate attention to policyholders
  • Microsoft Excel (High)

Nice-to-have

  • ability to work under pressure
  • high empathy and listening skills
  • problem-solving and quick thinking
  • efficient teamwork capacity
  • proactivity and willingness to learn

Key Requirements

  • 1 year in customer support
  • Basic knowledge of insurance
  • Basic knowledge of claims processes
  • Flexibility for shift rotation
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter