Complaint Handling Specialist With Eu Language

Alcon

Warsaw, Poland
Hybrid (3 days in-office, 2 days remote)
Complaint record processing
Technical product complaints
Adverse event reporting
Alcon is seeking a Complaint Handling Specialist with proficiency in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing and processing customer complaints related to Alcon's medical devices and OTC products, ensuring compliance with regulations while fostering a collaborative and innovative workplace culture

Job Summary

  • At Alcon, we are passionate about enhancing sight and helping people see brilliantly, fostering an inclusive culture with opportunities for career growth.
  • This role involves processing complaint records for Alcon devices and OTC products across the EMEA region, ensuring compliance with regulations and standards.
  • You will have the opportunity to work in a high-paced agile environment with a passionate team, influencing solutions and collaborating in a truly international setting with flexible hours and a hybrid work model.

Matching Summary

Match Score: 85

Alcon is seeking a Complaint Handling Specialist with proficiency in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing and processing customer complaints related to Alcon's medical devices and OTC products, ensuring compliance with regulations while fostering a collaborative and innovative workplace culture.

Skills & Requirements

Must-have

  • Complaint record processing
  • Technical product complaints
  • Adverse event reporting
  • Customer communication
  • EU language proficiency

Nice-to-have

  • Agile environment
  • Simplification and ownership culture
  • Influencing solution design
  • International collaboration

Key Requirements

  • 1 year customer service/complaints handling experience
  • Higher education completed
  • English and any European language proficiency
  • Computer literacy

Work Rights

Not specified

Tailored Resume

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