Conference Moderation Support Technician

Leidos

Baltimore, MD, US
Base: approximately $37.76ph to $42.22ph; bonus/eq...
Fully remote
Support for unified communication tools
Installation and maintenance of conference room technology
Troubleshooting audio/visual conferencing issues
The role focuses on delivering user-focused IT solutions for Centers of Medicare and Medicaid (CMS) by supporting unified communication and teleconference tools across multiple conference facilities

Job Summary

  • The role focuses on delivering user-focused IT solutions for Centers of Medicare and Medicaid (CMS) by supporting unified communication and teleconference tools across multiple conference facilities.
  • Employees enjoy benefits such as paid time off, medical and dental insurance from day one, tuition reimbursement, and discounted stock purchase options.
  • The position requires collaboration with Customer Support and Executive Support teams to promptly address user concerns and contribute to product feature development and testing.

Matching Summary

The role focuses on delivering user-focused IT solutions for Centers of Medicare and Medicaid (CMS) by supporting unified communication and teleconference tools across multiple conference facilities.

Salary

Base: Approximately $37.76/hr to $42.22/hr; Bonus/Equity: Not specified; Benefits: Paid time off, medical and dental insurance, 401K, life and disability plans, tuition reimbursement, employee discounts

Skills & Requirements

Must-have

  • Support for unified communication tools
  • Installation and maintenance of conference room technology
  • Troubleshooting audio/visual conferencing issues
  • Use of ServiceNow ITSM tool
  • Support for multi-vendor technology equipment
  • Event configuration and coordination
  • Customer-focused technical support

Nice-to-have

  • Strong active listening skills
  • Collaborative team environment
  • Ability to explain technical concepts clearly
  • Passion for learning and teaching new technologies
  • High professionalism in managing live events
  • Experience with executive user support
  • Diplomatic communication skills

Key Requirements

  • Associate degree or equivalent experience
  • Minimum three years relevant experience
  • Proficiency with ServiceNow ITSM tool
  • Experience with Neat, Cisco, Poly/HP, Crestron technologies
  • Eligibility for Public Trust clearance
  • Residency in the US for at least three of last five years

Work Rights

Must have resided in the US for at least three of the last five years; eligibility for Public Trust clearance

Tailored Resume

Cover Letter