After Sales Technical Support & Training Instructor - Baoli Emea

Baoli EMEA

Lainate, Milano, Italy
Fully remote
Technical issue resolution
Product support levels
Warranty case management
This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio

Job Summary

  • This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
  • In this position a close collaboration with our internal network (e.g., the factory in China) is crucial.
  • We offer: A company with future: Baoli EMEA is a growing organization in a very dynamic market.

Matching Summary

This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.

Skills & Requirements

Must-have

  • technical issue resolution
  • product support levels
  • warranty case management
  • pre-delivery inspection steering
  • field actions coordination
  • network partner collaboration

Nice-to-have

  • hands-on mentality
  • solution-driven approach
  • open and friendly nature
  • persistent communication

Key Requirements

  • Certified technician or engineering degree
  • Experience in customer service
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter