This leadership role is responsible for building and scaling the Upmarket Account Management organization, driving customer retention, expansion, and value realization across Commercial and Enterprise segments
Job Summary
This leadership role is responsible for building and scaling the Upmarket Account Management organization, driving customer retention, expansion, and value realization across Commercial and Enterprise segments.
The Director will lead a team of managers, defining account management methodologies, coaching high-performing teams, and creating repeatable processes to consistently exceed retention and expansion goals.
Candidates will have the opportunity to shape account management practices, influence company-wide revenue strategy, and engage directly with enterprise customers to ensure measurable business impact.
Matching Summary
This leadership role is responsible for building and scaling the Upmarket Account Management organization, driving customer retention, expansion, and value realization across Commercial and Enterprise segments.
Skills & Requirements
Must-have
Build and scale Upmarket AM organization
Drive customer retention and expansion
Lead a team of managers
Define account management methodologies
Create repeatable processes
Collaborate with cross-functional teams
Nice-to-have
Hands-on strategic environment
Ensure measurable business impact
Influence company-wide revenue strategy
Key Requirements
Leadership experience in Account Management
Experience with Commercial and Enterprise segments