Base: $50,000pyear; bonus/equity: up to 5% perform...
On-site
Customer communication (calls/emails)
Order processing and follow-up
Delivery planning and confirmation
ORA Partenaires is seeking a Customer Experience Agent to support sales and logistics in their growing outdoor furniture distribution business. The role focuses on ensuring smooth order processing and customer communication, requiring strong organizational skills and bilingual proficiency
Job Summary
You will play a key role between clients, sales, and logistics to ensure rigorous order follow-up and a smooth, professional customer experience.
Respond to clients, carriers, and partners via phone and email, support the sales team in order processing, and plan/confirm deliveries.
The company offers a stable weekday schedule, a salary starting from $50,000/year, performance bonuses, group insurance, and RRSP after 3 months.
Matching Summary
Match Score: 85
ORA Partenaires is seeking a Customer Experience Agent to support sales and logistics in their growing outdoor furniture distribution business. The role focuses on ensuring smooth order processing and customer communication, requiring strong organizational skills and bilingual proficiency.
Salary
Base: $50,000/year; Bonus/Equity: up to 5% performance bonus; Benefits: Group insurance and RRSP after 3 months
Skills & Requirements
Must-have
Customer communication (calls/emails)
Order processing and follow-up
Delivery planning and confirmation
Shipment tracking and issue management
Client file updates (CRM/ERP)
Collaboration with internal teams
Nice-to-have
Proactive and organized approach
Results-oriented mindset
Ability to manage multiple files
Key Requirements
Experience in customer service and/or sales support
Proficiency in Excel (pivot tables), Outlook, and Office Suite