The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The role involves managing escalations, coordinating with multiple internal teams, and building strong relationships with strategic customers including C-level executives.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools and support for employee growth and development.
Matching Summary
The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Skills & Requirements
Must-have
Workday product expertise
Customer escalation management
Project management skills
C-level stakeholder engagement
EMEA shift working hours
Onsite work at Pune office
Nice-to-have
Strong communication and presentation skills
Leadership and team collaboration
Problem solving and multitasking
Customer advocacy
Continuous improvement initiatives
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years in product support or customer success
5+ years managing Workday or similar ERP projects
Experience with HR, Payroll, Financials business areas