Technical Support Engineer - Wireless Products

HITACHI ENERGY SERVICES SP. Z O.O.

Krakow, Lesser Poland, Poland
Fully remote
Advanced linux skills
Ip protocols (ipv4/ipv6/tcp/udp)
Wi-fi standards knowledge
Act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle

Job Summary

  • Act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle.
  • Provide advanced technical support, debug, analyze, and resolve complex issues for Hitachi Energy Wireless Solutions.
  • Collaborate with R&D, QA, and product management to improve product quality and customer experience.

Matching Summary

Act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle.

Skills & Requirements

Must-have

  • Advanced Linux skills
  • IP protocols (IPv4/IPv6/TCP/UDP)
  • Wi-Fi standards knowledge
  • Customer Resolution Management tools
  • Wireless systems expertise

Nice-to-have

  • Collaborative, customer-focused mindset
  • Experience with 4G/5G
  • Familiarity with CRM systems
  • Industry events representation

Key Requirements

  • BSc or MSc in Telecommunications, Computer Science, Electronics, or related field
  • 3+ years of experience in customer support and testing
  • Experience with databases (MySQL or Oracle)

Work Rights

Not specified

Tailored Resume

Cover Letter