Knowledge of ticketing tools, preferably servicenow
Familiarity with itil processes
**
NTT Data is seeking a Cross Technology Managed Services Engineer (L2) to maintain IT infrastructure and systems for its clients. The ideal candidate should possess moderate experience in managed services, strong communication skills, and a commitment to client satisfaction in a diverse and inclusive environment.
**
Job Summary
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems.
Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers.
Matching Summary
Match Score: 75
**
NTT Data is seeking a Cross Technology Managed Services Engineer (L2) to maintain IT infrastructure and systems for its clients. The ideal candidate should possess moderate experience in managed services, strong communication skills, and a commitment to client satisfaction in a diverse and inclusive environment.
**
Skills & Requirements
Must-have
Moderate-level experience in managed services
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes
Nice-to-have
Ability to work under pressure
Commitment to client satisfaction
Positive outlook in high-pressure situations
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience