Application Advisor

Hastings Deering (Australia) Ltd

Brisbane, Queensland, Australia
Competitive salary & security; not specified; bene...
Strong understanding of itil processes
Experience with cherwell service management
Application troubleshooting and incident triage
This role offers the opportunity to provide high-quality technical support across key technologies like Minestar, Product Link, and VisionLink

Job Summary

  • This role offers the opportunity to provide high-quality technical support across key technologies like Minestar, Product Link, and VisionLink.
  • Candidates will work collaboratively with internal teams, customers, and third-party providers to investigate issues and identify root causes.
  • The position includes benefits such as competitive salary, paid parental leave, and dedicated health and wellbeing support programs.

Matching Summary

This role offers the opportunity to provide high-quality technical support across key technologies like Minestar, Product Link, and VisionLink.

Salary

Competitive Salary & Security; Not specified; Benefits include health checks, fitness passport, and insurance

Skills & Requirements

Must-have

  • Strong understanding of ITIL processes
  • Experience with Cherwell Service Management
  • Application troubleshooting and incident triage
  • Root cause analysis skills
  • Customer-service focus

Nice-to-have

  • Experience with Caterpillar construction technology
  • CSM configuration and dashboard development
  • Commercial bid development initiatives
  • High-performing team experience

Key Requirements

  • Previous experience working within high-performing teams
  • Demonstrated capability in application troubleshooting
  • Ability to assess, prioritise and resolve application issues efficiently

Work Rights

Not specified

Tailored Resume

Cover Letter