Director - Parental Experience

FLINTEX CONSULTING PTE. LTD.

Singapore, Singapore
Senior-level experience in strategic communications
Design and improve stakeholder journeys
Strong executive presence and influence
The Head of Parent Experience provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school

Job Summary

  • The Head of Parent Experience provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school.
  • This role ensures communication is clear, coordinated, and confidence-building while defining parent-facing operational standards to match the school's ambition.
  • Success outcomes include increased parent trust, improved retention, stronger advocacy, and reduced friction across all parent touchpoints.

Matching Summary

Match Score: 85

The Head of Parent Experience provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school.

Skills & Requirements

Must-have

  • Senior-level experience in strategic communications
  • Design and improve stakeholder journeys
  • Strong executive presence and influence
  • Advanced written and verbal communication
  • Cross-functional alignment without direct authority

Nice-to-have

  • Experience in international schools or education
  • Premium service or customer-focused background
  • Customer Experience Certification (CXXP, Forrester)
  • Responsible AI adoption championing
  • Volunteer and ambassador structure management

Key Requirements

  • 10-12 years of relevant professional experience
  • Leadership responsibility required
  • Degree in Communications, PR, Marketing, Business, or related field

Work Rights

Not specified

Tailored Resume

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