Product Support Specialist -ecommerce

Cobbenefitfair

Australia
Not specified; on-call allowance pyid for preferre...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
You will work within the eCommerce team as the friendly voice supporting business banking customers with innovative payment solutions

Job Summary

  • You will work within the eCommerce team as the friendly voice supporting business banking customers with innovative payment solutions.
  • The role involves a rotating roster between 7am and 7pm Monday to Sunday, including participation in an on-call roster with allowance.
  • This is a 12-month fixed term opportunity offering flexibility to work from home or any office around Australia.

Matching Summary

You will work within the eCommerce team as the friendly voice supporting business banking customers with innovative payment solutions.

Salary

Not specified; On-call allowance paid for preferred participation; Flexible remote or office work options

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • Ability to work rotating roster evenings weekends
  • High volume inquiries across multiple channels

Nice-to-have

  • Passion for finding customer solutions
  • Excellent communication skills
  • Risk mindset and proactive identification
  • Flexibility to work from home or office
  • Quick learning of new technologies

Key Requirements

  • 12 Month fixed term contract
  • Experience with financial institution or SaaS platform
  • Strong focus on risk management activities

Work Rights

Not specified

Tailored Resume

Cover Letter