Support Representative I

Paytient

Columbia, MO, United States
Base: $17.98 - $21.50 ph; bonus/equity: stock opti...
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Technical problem solving
Mission-driven support
Healthcare system navigation
** Paytient is seeking a Support Representative I to assist both healthcare advocates and members by providing technical support and empathetic guidance. The role emphasizes problem-solving in a mission-driven environment focused on improving healthcare access and affordability. **

Job Summary

  • As a Support Representative, you are on the front lines of this mission, ensuring a senior can afford their life-saving medication and a family can pay for a doctor’s visit.
  • You will start by supporting our Medicare Prescription Payment Plan (M3P) and then train to support our Health Payment Account (HPA) product, working directly with members.
  • We offer medical, dental and vision insurance, a $4,400 annual HSA contribution, and stock options in Paytient.

Matching Summary

Match Score: 75

** Paytient is seeking a Support Representative I to assist both healthcare advocates and members by providing technical support and empathetic guidance. The role emphasizes problem-solving in a mission-driven environment focused on improving healthcare access and affordability. **

Salary

Base: $17.98 - $21.50 per hour; Bonus/Equity: Stock options; Benefits: Medical, dental, vision, HSA, 401k match, PTO

Skills & Requirements

Must-have

  • Technical problem solving
  • Mission-driven support
  • Healthcare system navigation
  • Digital tools proficiency
  • Attention to detail

Nice-to-have

  • Empathetic guidance
  • Proactive learning
  • Collaborative team player

Key Requirements

  • Comfortable troubleshooting across multiple platforms
  • Passion for helping people navigate healthcare costs
  • Ability to work in Columbia office 3 days/week

Work Rights

Not specified

Tailored Resume

Cover Letter