Senior Manager/director, Customer Success Attrition Programs

Salesforce

Base: $143,400 - $261,500 annually; bonus/equity: ...
Not specified (assumed to be hybrid or onsite based on industry standards).
Customer retention strategies
Cross-functional program leadership
Data-driven intervention strategy
Salesforce is seeking a Senior Manager/Director for Customer Success Attrition Programs to lead initiatives aimed at reducing customer churn. The ideal candidate will possess extensive experience in Customer Success within an enterprise SaaS environment and demonstrate strong leadership, analytical, and communication skills

Job Summary

  • This high-impact role is responsible for architecting and leading a proactive, cross-functional program designed to identify at-risk customers and drive targeted interventions that reduce churn and secure long-term loyalty.
  • You will unify disparate activities across the company into a cohesive strategy that scales to protect thousands of customers.
  • This is a "founding member" opportunity for a high-visibility team.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager/Director for Customer Success Attrition Programs to lead initiatives aimed at reducing customer churn. The ideal candidate will possess extensive experience in Customer Success within an enterprise SaaS environment and demonstrate strong leadership, analytical, and communication skills.

Salary

Base: $143,400 - $261,500 annually; Bonus/Equity: company bonus, incentive for sales roles, equity or benefits, as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program

Skills & Requirements

Must-have

  • customer retention strategies
  • cross-functional program leadership
  • data-driven intervention strategy
  • customer risk mitigation
  • scalable program architecture

Nice-to-have

  • customer advocacy
  • navigating complex organizations
  • AI-driven customer success

Key Requirements

  • 12+ years experience in Customer Success, Account Management, Professional Services, or strategic consulting
  • 7+ years experience leading large-scale, cross-functional programs or teams
  • Bachelor's degree required; MBA or equivalent advanced degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter